What is
the first step in the process?
We recommend calling or
e-mailing so we can discuss your needs. We'll want to hear
about your event, the date when you'll need your patches, your
estimated quantity, whether or not you'll need help creating a
design, etc. At the same time you'll learn about our current
production schedule, delivery options, payment methods, and so
forth. Once completed this will be perhaps the most important
conversation we'll have during the entire process.
What is your
normal production time?
Normally
speaking, we try not to exceed 4 weeks, start to finish. During peak
periods in the Spring months the production process may increase and
we suggest before your event to confirm.
How early can
we get started?
Most
customers think it's necessary to have all their details in order
before calling. In fact, we can get started on artwork without a
quantity, design, or event date. However, we will need a final
quantity and payment before we can begin sewing your patches. Our
best advice is to call early. This was we can set aside design time,
machine time, etc.
What are the
minimum ordering requirements?
Our minimum
ordering requirement is 50 pieces. We have the capability to produce
as few as the minimum and have never turned away an order for being
too large.
I don't have
any artwork. Can you help?
Yes, we do
prefer at least a sketch though. Look at out stock designs for
ideas. We will pass this along to our team of artists who will then
use their interpretive skills to enhance your sketch for your final
approval. Doing this has proven to be far more effective than
discussing the design ideas over the telephone. So, do not be shy
about your artistic skills. Another choice is to
select one of our stock designs.
How many colors
can I use in my design?
You may use
as many as 7 colors, not including the fabric and border colors.
Keep in mind that seven thread colors turned out to be enough colors
in nearly 99% of our customer's orders.
Do you have
standard shapes or can I create one of my own?
We offer
most shapes that come to mind, circles, squares, rectangles, ovals,
etc. However, we can also do custom shapes. There may be an
additional charge though and this will depend upon the shape, size
and quantity of patches ordered. This is something we can discuss in
our initial conversation.
When will you
need payment?
We require a
100% payment in order to hold the machine time. However, you need
not send the payment until you've approved your artwork. We accept
Visa, MasterCard, American Express and Discover or you can mail a
check.
Can you ship
overseas?
Yes, in fact
we have regular customers in the UK and Canada. We have an
office in Manchester that can act as a liaison for UK orders.
There can be some additional costs related to international shipping
though and we suggest you speak with your local customs agency to
discuss these possible charges.
I have a
digital file. Can I send it to you via e-mail?
Yes, we
accept artwork in the following formats: jpeg, bmp, and gif. Please
do not send files larger than 700 kb. Since we do not charge for
digitizing (converting artwork to a digital format that can be read
by our embroidery machines) we do not accept files that have been
digitized for the embroidery machines. A picture image from your
camera or scanner is acceptable though. Just make sure the file
extensions any one of those shown above. |
